Delivery & Shipping

Deliveries & Shipping

  1. Delivery fee is waived for orders above $1,000 (Singapore dollars), unless explicitly stated by the Commune.
  2. Our delivery fee includes the processing of your order, handling, packing of the products, packing and delivery (including assembly of products) to a location of your choice within Singapore. For orders under $1,000, a delivery fee is chargeable as seen below in Table 1.  We do not provide delivery services on Sundays and Public Holidays.
  3. Additional fees will apply for deliveries with no lift access, also seen  in Table 1 below:
  4.  

Delivery Fee

Monday – Friday ($60)

Saturday ($90)

Non –Lift accessible level

SG$15.00 per item per storey/floor level(*first level not included) (e.g. delivery of 2 items to the 5th floor [$15 X 4 = $60 X 2 = $120])

 

  1. At the point of purchase, the sales personnel will reserve a delivery slot for the customer subjected to availability. Any rescheduling of delivery will have to be done 3 working days in advance or a rescheduling fee will be charged. The rescheduling of delivery will also be subject to availability. (Do note that delivery slots will be limited during peak periods or after sales events)
  2. The customer shall be  wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.
  3. Should the delivery be unsuccessful for any reason, the delivery will be rescheduled to the next delivery slot subject to availability. This is to avoid causing delays or disruptions to subsequent deliveries planned for the day.
  4. All deliveries are planned at the discretion of our logistics provider and as such we regret that we will not be able to accommodate to all timing request. However, property restrictions made known immediately, when possible, and will be taken into consideration when delivery time slots are planned.
  5. Our in-house deliveries will be scheduled into different timeslots (e.g, 9am - 12pm, 1pm - 5.30pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm. The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.
  6.  The option of Self Collection is available and can only be done at our Commune Experience Centre located at 28 Defu Lane 4, Singapore 539424. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.
  7. Delivery timing may be affected due to traffic condition and unfavourable weather, etc. In such cases, the delivery team will make the best effort to notify the customer of any possible delays. However, Commune will not be liable for such delays.
  8. As we deal with different suppliers, items may arrive at different times at our distribution points. As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.
  9. Commune reserves the right to change the delivery date due to any unforeseen circumstances. Commune will act within our means to notify you at the soonest of any possible delays or difficulties. Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.
  10. Commune will only be able to allow storage from the point of sale as below :

MTO orders(Made to Order)

6 months

Regular orders

3 months

*Promotional

1 month

              *Items purchased on discount, as-is display clearance, warehouse sale clearance

             If storage period exceeds the stipulated time, storage charges will be imposed as follows:

Order Value

Storage Charge

Below $1000

$50 monthly per item

$1000 and above

5% of item price

 

*Rates will not be pro-rated and will be charged for the full month

 
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