Exchange & Returns
Commune offers a 14 days return policy for all regular-priced items with a 25% restocking fee.
Goods intended for exchange should be returned unused, in brand new condition and with original packaging included. Your purchase receipt from Commune should be presented as well.
If you wish to make a exchange, please contact us at email@example.com / 6282 9086 so we can facilitate the return. All items will be inspected upon return.
Returns Policy (Regular-Priced Items Only)
1. Should you wish to return an item, you can do so within 14 days from the date of delivery with a restocking fee starting from 25% (e.g. Invoice amount $500, refund would be $375; restocking fee $125). The restocking fee will be subject to the condition of the item at the point of collection.
2. Please note that the delivery fee will not be refunded.
3. Returns will not be accepted if in our reasonable opinion, the item is no longer in an acceptable condition due to wear and tear, misuse or due to abnormal usage etc.
4. The return policy does not apply for the following:
- Customised items / orders (inclusive and not limited to special orders, customised upholstery items)
- Clearance / Sale Items
- Display Items
- Items damaged through normal wear and tear
5. Please write to us at firstname.lastname@example.org for us to facilitate the return. The team will then contact you to schedule the collection.
6. The refund will be processed in 14 days from the date of collection and credited back through the original mode of payment. Commune reserves the right to change the mode of refund.
7. We regret that we strictly will not accept any returns after 14 days from the date of delivery.
Cancellations (Regular-Priced Items Only)
If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to email@example.com.
All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular-priced items:
- Items valued at $500 and above will be charged at $50 per item
- Items valued below $500 and below will be charged at 5% of the individual item price. Cancellation fees will be automatically deducted from the invoiced amount, so the final refunded amount you get will be 95% of the invoiced amount.
- Customised orders cannot be cancelled after 48 hours from the time of purchase.
- Cancellation policy strictly does not apply to the following non-regular priced items:
- Promotional / Discounted orders
- Display pieces
Cancellations (Customised / Special Orders)
To cancel a special or customised order for Sofas or Mattresses, please email us at firstname.lastname@example.org within 48 hours from the date of purchase. We regret we are unable to accept any cancellations or changes for special/customised orders after 48 hours from the date of purchase.