Frequently Asked Questions
Where is your furniture from?
Established in 2011, Commune is a homegrown furniture design and lifestyle company that originated in Singapore, crafting high quality artisanal works for the design-savvy. Our furniture is manufactured in our own factories in Malaysia and Vietnam, and our commitment to quality is reflected in our personal involvement across the full production process – from creative conceptualisation to the eventual manufacture of each final product.
As we have our own in-house design team, you can also be assured Commune furniture designs are authentic. At Commune, we don’t do imitation pieces or knock-offs that are “inspired by” or “just as good as” or “in the spirit of.” We’re passionate about authentic design. When you buy an authentic piece of design, you’re investing in quality, heritage and longevity. You’re becoming part of its legacy, and it’s becoming part of yours. Most importantly, you’re supporting the designers who have shaped the world in which we live.
Who designs them?
Trained in industrial design in Melbourne, Julian Koh is the brand and design director of contemporary furniture and accessories store Commune. He heads Commune’s design lab, and is responsible for creating the look for Commune franchises as well as scouring the region for home accessories to complement his brand’s furniture. With a concept of what he calls “emotive design”, this inspired him to create Commune furniture stores as community-centred spaces. Julian sees value in designs that are timeless and which have greater longevity. He feels design is a passionate journey – a constant pursuit of tastefully curated creations. Commune’s designs are broadly categorised as minimalist, Scandinavian, and industrial modern. All incorporate common thematic elements so that the pieces can work with each other in a harmonious mix, with a contemporary, minimalist sensibility to timber that keeps Commune’s creations modern and homely. Commune has since been the recipient of the Singapore Furniture Industry Awards’ “THE NEW ENTRANT AWARD – GOLD” and the SINGAPORE GOOD DESIGN (Lifestyle Division) award for its Dualtone collection in 2015.
Where are your materials from?
As a strong advocate for sustainability, Commune uses eco-conscious timber imported from sustainable sources in USA, Europe and Asia, and lacquers and coatings with low lead and formaldehyde content that are safe to use, and kid-friendly.
Do you customise?
In order to keep our furniture prices affordable and ensure a short lead time for production so that our beautiful pieces can reach your home much sooner, we manufacture our furniture in small batches based on a fixed design and measurements so that you can get it within two weeks, as long as stock is available. Doing this also allows us to ensure a stringent, consistent quality across all our designs. Customising designs and measurements typically takes a much longer time and will cost much more, often double the price of ready-made furniture. We do carry a range of sizes for our sofas and certain models of dining tables, but in general we do not customise designs or the measurements of our furniture.
What's your warranty like and what does it cover?
Commune offers a 12-months limited warranty that covers structural manufacturing issues for all our products commencing from the date of delivery. Please view the full detailed terms here.
Can I pay a deposit first and make full payment later?
Unfortunately, this is not possible at Commune.
Are your products made of genuine leather?
For our leather furniture, especially sofas, we make use of top-grain leather. Top-grain leather’s quality is second only to full-grain leather, but it is more stain resistant, especially if it’s pigmented and typically retains an even tone without patina. To further keep prices affordable for you without compromising on quality, we use split leather for the sides and backs of leather sofas only, since those areas won’t require much usage, thus reducing the overall price of our genuine leather sofas. As a promise of quality and respecting our design philosophy of only using natural materials, we do not use PU or faux leather in all of our products. A plus point – genuine leather develops a beautiful patina with age, whereas faux leather does not, and faux leather is generally less enduring than genuine leather. Real leather is tough and has a certain amount of moisture that makes it soft and pliable while faux leather will peel and crack over time. Our genuine leather furniture, as opposed to faux leather furniture, is also quite comfortable and will warm or cool to your body temperature relatively easily. This is because the material is breathable, allowing it to acclimate to your individual body temperature, as well as to the room’s climate.
Is your furniture scratch resistant?
Please refer to our Care and Maintenance guidelines, indicated by furniture collection.
What type of products do you recommend for upkeep?
Please refer to our Care and Maintenance guidelines, indicated by furniture collection. For glass cleaners, wood wax, fabric guard, leather cleaning products and products mentioned in the guidelines, you may get them at DIY stores such as Home-Fix.
Can I reupholster my sofa after a few years with you?
Unfortunately we do not offer reupholstery services, however our sales personnel will be happy to recommend services they know. We also have attractive promotions / discounts for customers who have previously bought a sofa from us, and now wish to purchase a new one. Simply write in to email@example.com.
Cannot find the answers you're looking for?
Contact us at firstname.lastname@example.org to learn more.