Purchase & Payment

1. All sales orders submitted online are subjected to Communes’ acceptance. Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Commune reserves the right to reject the Sales Order. Commune reserves the right to cancel or terminate the obligation to fulfil any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Commune shall not be liable for such termination or cancellation. In such event, full credit refund will be made to the customer.

2. Only major credit cards such as Visa or Master Card are accepted for online purchases.

3. All prices quoted are inclusive of goods and service tax, unless otherwise stated.

4. Payment made through the website shall only be through credit card payment, unless otherwise stated.

5. Voucher codes can be utilised for online purchases and will be issued with their own set of conditions which are specific to each version of the code.

6. Cancellation Policy

  • If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com
  • All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items:
    • Items valued at $500 and above will be charged at $50 per item
    • Items valued below $500 and below will be charged at 5% of the individual item price
  • Customised orders cannot be cancelled after 48 hours from the time of purchase.
  • Cancellation policy strictly does not apply to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces
  • Changes cannot be made to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces
  • Promotion policy: The management of Commune will extend sales / promotions at their own discretion and we regret that we will not be able to extend the same sale discount / promotion to past orders or extend it after the promotion ends.

 

 

7. Variance in furniture

  • LEATHER

Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars and insect bites and other natural skin marks are not considered as defects.

  • WOODEN FURNITURE

Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in colour (shades), pattern (wood grains) and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece.

These natural characteristics are what make the furniture we produce individually unique.

  1. Return Policy applicable only for regular priced items

Commune offers a 14 days return policy for all regular-priced items with a chargeable 25% restocking fee. Please refer to our website for more information.

  1. Receiving of Items

When receiving delivery of the order, the customer or appointed party shall inspect the item(s) and surroundings (home / delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write in to enquiries@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days. 

In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.

Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.

  1. Checking of order

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfil the order should there be any discrepancies once the delivery order is signed.  However, the cancellation policy can still be applied if applicable.

 

 

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