Purchase & Payment

 
Purchasing Online 

1. All sales orders submitted online are subject to Commune’s acceptance. Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Commune reserves the right to reject the Sales Order. Commune reserves the right to cancel or terminate the obligation to fulfil any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Commune shall not be liable for such termination or cancellation. In such event, full credit refund will be made to the customer.

2. Currently we only accept Visa and Mastercard credit cards for purchases made via the online shop. Payment made through the website shall only be through credit card payment, unless otherwise stated. All prices quoted are inclusive of goods and services tax, unless otherwise stated.

3. Once the online purchase has been made, our customer service associates will contact you shortly regarding delivery.

4. Voucher codes can be utilised for online purchases and will be issued with their own set of conditions which are specific to each version of the code.

5. All online and in-store purchases made are subject to the same warranty, exchange and return policies.

Variance in Furniture 
LEATHER

Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars and insect bites and other natural skin marks are not considered as defects.

WOODEN FURNITURE

Wood species respond to pigment (stain or paint) depending on the species' inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in colour (shades), pattern (wood grains) and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece.

These natural characteristics are what make the furniture we produce individually unique. When you make a purchase, you acknowledge these natural variances present within our furniture.

Delivery & Shipping

 

Delivery fees are waived for orders above $1,500 (Singapore dollars).

Our delivery charges includes the processing of your order, handling, packing of the products purchased, and delivery (including assembly of products) to a location of your choice within Singapore.

Additional fees will apply for deliveries with no lift access or extra services e.g. sofa disposal, delivery to areas with limited accessibility such as lack of elevators, etc. For orders under $1,500, we provide delivery services at a payable fee of $60 for Monday to Friday, and $90 for Saturdays.

Unfortunately, we do not provide delivery services on Sundays and Public Holidays. 

These fees are set out in Table 1 below:

Table 1

Delivery Fee for orders under $1,500

 Monday – Friday ($60)
 Saturday ($90)

Non –Lift accessible level

SG$12.00 per item per storey/floor level 
(e.g. 5th floor [$12 X 5 = $60 X 2 = $120])

At the point of purchase, the sales personnel will reserve a delivery slot for the customer subject to availability. 

Any rescheduling of delivery will have to be done 3 working days in advance or a rescheduling fee will be charged. 

The rescheduling of delivery will also be subject to availability. (Do note that delivery slots will be limited during peak periods or after sales events)

The customer is wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. 

In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.

Our in-house deliveries will be scheduled into different timeslots (e.g, 9am - 12pm, 1pm - 5.30pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm. 

The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.

The option of Self-Collection is available and can only be done at our Commune Experience Centre located at 28 Defu Lane 4, Singapore 539424. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.

Delivery time may be affected due to traffic condition and unfavourable weather, etc. 

In such cases, the delivery team will make the best effort to notify the customer of any possible delays. 

However, Commune will not be liable for such delays.

As we deal with different suppliers, items may arrive at different times at our distribution points. 
As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.

Commune reserves the right to change the delivery date due to any unforeseen circumstances. 

Commune will act within our means to notify you at the soonest of any possible delays or difficulties. 

Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.

For our overseas customers who support us and are interested in our designs, unfortunately, we currently do not provide any shipping services outside of Singapore.

However, you can find your nearest Commune dealer or look for a Commune store in your country (currently in Malaysiathe PhilippinesChina, Brunei and Australia). Thank you!

 
Receiving of Order

When taking delivery of the order, customer or appointed party shall inspect the item(s) and surroundings (home / delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write in to enquiries@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days. 

In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.

Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.

 

Checking of Order

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfil the order should there be any discrepancies.  However, the cancellation policy can still be applied under specified conditions.

Exchange & Returns

 
Exchange Policy

Commune offers a 14 days return policy for all regular-priced items with a 25% restocking fee.

Goods intended for exchange should be returned unused, in brand new condition and with original packaging included. Your purchase receipt from Commune should be presented as well.

If you wish to make a exchange, please contact us at enquiries@thecommunelife.com / 6282 9086 so we can facilitate the return. All items will be inspected upon return.

 

Returns Policy (Regular-Priced Items Only)

1. Should you wish to return an item, you can do so within 14 days from the date of delivery with a restocking fee starting from 25% (e.g. Invoice amount $500, refund would be $375; restocking fee $125). The restocking fee will be subject to the condition of the item at the point of collection.

2. Please note that the delivery fee will not be refunded.

3. Returns will not be accepted if in our reasonable opinion, the item is no longer in an acceptable condition due to wear and tear, misuse or due to abnormal usage etc.

4. The return policy does not apply for the following:​

  • Mattresses
  • Customised items / orders (inclusive and not limited to special orders, customised upholstery items)
  • Clearance / Sale Items
  • Display Items
  • Items damaged through normal wear and tear

5. Please write to us at enquiries@thecommunelife.com for us to facilitate the return. The team will then contact you to schedule the collection.

6. The refund will be processed in 14 days from the date of collection and credited back through the original mode of payment. Commune reserves the right to change the mode of refund.

7. We regret that we strictly will not accept any returns after 14 days from the date of delivery.

 

Cancellations (Regular-Priced Items Only)

If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com.

All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular-priced items:

  • Items valued at $500 and above will be charged at $50 per item
  • Items valued below $500 and below will be charged at 5% of the individual item price. Cancellation fees will be automatically deducted from the invoiced amount, so the final refunded amount you get will be 95% of the invoiced amount.
  • Customised orders cannot be cancelled after 48 hours from the time of purchase.
  • Cancellation policy strictly does not apply to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces

 

Cancellations (Customised / Special Orders)

To cancel a special or customised order for Sofas or Mattresses, please email us at enquiries@thecommunelife.com within 48 hours from the date of purchase. We regret we are unable to accept any cancellations or changes for special/customised orders after 48 hours from the date of purchase.

Warranty & Service

 

Commune offers a 12-months limited warranty that covers structural manufacturing issues for all our products commencing from the date of delivery.

 

CLAIM PROCEDURE

If a problem should arise, please contact us at enquiries@thecommunelife.com with photos and a description of the problem. The original receipt will also need to be produced as part of the 
warranty requirements. 

Should the item be deemed to have a manufacturing defect at Commune’s discretion, Commune will offer the following where applicable:

  • Repair or refurbish the defective product
  • 1-1 exchange
  • 1-1 exchange with an alternative item, should the item no longer be in production
     
WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY
  • Damages by using detergents, abrasives or other harsh cleaning agents
  • Damages resulting from negligence, abuse, normal wear and tear, or accidents: including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage
  • Damage due to wear and tear
  • The warranty does not apply if the product is used outdoors when it is not intended for outdoor usage
  • Any product modification not authorized by Commune will void this limited warranty.
  • Assembled incorrectly
  • This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase
  • Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only
  • This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
  • At point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer 
  • The cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer should there be manufacturing defects detected after warranty period
  • Not used for domestic purposes