Purchase & Payment

1. All sales orders submitted online are subjected to Communes’ acceptance. Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Commune reserves the right to reject the Sales Order. Commune reserves the right to cancel or terminate the obligation to fulfil any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Commune shall not be liable for such termination or cancellation. In such event, full credit refund will be made to the customer.

2. Only major credit cards such as Visa or Master Card are accepted for online purchases.

3. All prices quoted are inclusive of goods and service tax, unless otherwise stated.

4. Payment made through the website shall only be through credit card payment, unless otherwise stated.

5. Voucher codes can be utilised for online purchases and will be issued with their own set of conditions which are specific to each version of the code.

6. Cancellation Policy

  • If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com
  • All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items:
    • Items valued at $500 and above will be charged at $50 per item
    • Items valued below $500 and below will be charged at 5% of the individual item price
  • Customised orders cannot be cancelled after 48 hours from the time of purchase.
  • Cancellation policy strictly does not apply to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces
  • Changes cannot be made to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces
  • Promotion policy: The management of Commune will extend sales / promotions at their own discretion and we regret that we will not be able to extend the same sale discount / promotion to past orders or extend it after the promotion ends.

7. Variance in furniture

  • LEATHER

Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars and insect bites and other natural skin marks are not considered as defects.

  • WOODEN FURNITURE

Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in colour (shades), pattern (wood grains) and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece.

These natural characteristics are what make the furniture we produce individually unique.

  1. Return Policy applicable only for regular priced items

Commune offers a 14 days return policy for all regular-priced items with a chargeable 25% restocking fee. Please refer to our website for more information.

  1. Receiving of Items

When receiving delivery of the order, the customer or appointed party shall inspect the item(s) and surroundings (home / delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write in to enquiries@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days. 

In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.

Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.

  1. Checking of order

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfil the order should there be any discrepancies once the delivery order is signed.  However, the cancellation policy can still be applied if applicable.

Deliveries & Shipping

  1. Delivery fee is waived for orders above $1,000 (Singapore dollars), unless explicitly stated by the Commune.
  2. Our delivery fee includes the processing of your order, handling, packing of the products, packing and delivery (including assembly of products) to a location of your choice within Singapore. For orders under $1,000, a delivery fee is chargeable as seen below in Table 1.  We do not provide delivery services on Sundays and Public Holidays.
  3. Additional fees will apply for deliveries with no lift access, also seen  in Table 1 below:
  4.  

Delivery Fee

Monday – Friday ($60)

Saturday ($90)

Non –Lift accessible level

SG$15.00 per item per storey/floor level(*first level not included) (e.g. delivery of 2 items to the 5th floor [$15 X 4 = $60 X 2 = $120])

 

  1. At the point of purchase, the sales personnel will reserve a delivery slot for the customer subjected to availability. Any rescheduling of delivery will have to be done 3 working days in advance or a rescheduling fee will be charged. The rescheduling of delivery will also be subject to availability. (Do note that delivery slots will be limited during peak periods or after sales events)
  2. The customer shall be  wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.
  3. Should the delivery be unsuccessful for any reason, the delivery will be rescheduled to the next delivery slot subject to availability. This is to avoid causing delays or disruptions to subsequent deliveries planned for the day.
  4. All deliveries are planned at the discretion of our logistics provider and as such we regret that we will not be able to accommodate to all timing request. However, property restrictions made known immediately, when possible, and will be taken into consideration when delivery time slots are planned.
  5. Our in-house deliveries will be scheduled into different timeslots (e.g, 9am - 12pm, 1pm - 5.30pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm. The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.
  6.  The option of Self Collection is available and can only be done at our Commune Experience Centre located at 28 Defu Lane 4, Singapore 539424. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.
  7. Delivery timing may be affected due to traffic condition and unfavourable weather, etc. In such cases, the delivery team will make the best effort to notify the customer of any possible delays. However, Commune will not be liable for such delays.
  8. As we deal with different suppliers, items may arrive at different times at our distribution points. As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.
  9. Commune reserves the right to change the delivery date due to any unforeseen circumstances. Commune will act within our means to notify you at the soonest of any possible delays or difficulties. Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.
  10. Commune will only be able to allow storage from the point of sale as below :

MTO orders(Made to Order)

6 months

Regular orders

3 months

*Promotional

1 month

              *Items purchased on discount, as-is display clearance, warehouse sale clearance

             If storage period exceeds the stipulated time, storage charges will be imposed as follows:

Order Value

Storage Charge

Below $1000

$50 monthly per item

$1000 and above

5% of item price

 

*Rates will not be pro-rated and will be charged for the full month

Exchange Policy

Commune offers a 14 days return policy for all regular-priced items with a 25% restocking fee.

Goods intended for exchange should be returned unused, in brand new condition and with original packaging included. Your purchase receipt from Commune should be presented as well.

If you wish to make a exchange, please contact us at enquiries@thecommunelife.com / 6282 9086 so we can facilitate the return. All items will be inspected upon return.

 

Returns Policy (Regular-Priced Items Only)

Return Policy

  1. Should you wish to return an item, you can do so within 14 days from the date of delivery with a chargeable restocking fee starting from 25% (e.g. Invoice amount $500, refund would be $375; restocking fee $125). The restocking fee will be subject to the condition of the item at the point of collection.
  2. Please note that the delivery fee is strictly non-refundable.
  3. Returns will not be accepted if the condition is deemed in our reasonable opinion, not limiting, the item is no longer in an acceptable condition due to wear and tear, misuse or due to abnormal usage and such.
  4. The return policy does not apply for the following:
  1. Mattresses
  2. Customised items / orders (inclusive and not limited to special orders, customised upholstery items)
  3. Clearance / Sale Items
  4. Display Items
  1. Please write to us at enquiries@thecommunelife.com for us to facilitate the return. The team will then contact you to schedule the collection.
  2. The refund will be processed in 14 days from the date of collection and credited back through the original mode of payment. Commune reserves the right to change the mode of refund.
  3. We regret that we strictly will not accept any returns after 14 days from the date of delivery.

 

Cancellations (Regular-Priced Items Only)

If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com.

All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular-priced items:

  • Items valued at $500 and above will be charged at $50 per item
  • Items valued below $500 and below will be charged at 5% of the individual item price. Cancellation fees will be automatically deducted from the invoiced amount, so the final refunded amount you get will be 95% of the invoiced amount.
  • Customised orders cannot be cancelled after 48 hours from the time of purchase.
  • Cancellation policy strictly does not apply to the following non-regular priced items:
    • Promotional / Discounted orders
    • Display pieces

 

Cancellations (Customised / Special Orders)

To cancel a special or customised order for Sofas or Mattresses, please email us at enquiries@thecommunelife.com within 48 hours from the date of purchase. We regret we are unable to accept any cancellations or changes for special/customised orders after 48 hours from the date of purchase.

Warranty & Service

Commune offers a limited warranty that covers structural manufacturing issues for all our products commencing from the date of delivery as below:

Wooden Furniture

2 years

Sofas

5 years on structure

1 year on soft furnishings

Mattresses

15 years

 

CLAIM PROCEDURE

If a problem should arise, please contact us at enquiries@thecommunelife.com with photos and a description of the problem. The original receipt will also need to be produced as part of the warranty requirement. 

Should the item be deemed to have a manufacturing defect at Commune’s discretion, Commune will offer the following where applicable:

  • Repair or refurbish the defective product
  • 1-1 exchange
  • 1-1 exchange with an alternative item, should the item no longer be in production

WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY

  • Damages by using detergents, abrasives or other harsh cleaning agents
  • Damages resulting from negligence, abuse, normal wear and tear , or accidents: including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage
  • Damage due to wear and tear
  • The warranty does not apply if the product is used outdoors when it is not intended for outdoor usage
  • Any product modification not authorized by Commune will void this limited warranty.
  • Assembled incorrectly
  • This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase
  • Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only
  • This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
  • At point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer 
  • The cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer  should there be manufacturing defects detected after warranty period
  • Not used for domestic purposes
  • Products being shipped or transferred to another location/country.
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