Delivery and Shipping
The customer shall be wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.
Should the delivery be unsuccessful for any reason, the delivery will be rescheduled to the next delivery slot subject to availability. This is to avoid causing delays or disruptions to subsequent deliveries planned for the day.
Commune reserves the right to change the delivery date due to any unforeseen circumstances. Commune will act within our means to notify you at the soonest of any possible delays or difficulties. Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.
Delivery fee is waived for orders above $1,000 SGD unless explicitly stated by the Commune.
For orders under $1,000, a delivery fee is chargeable as seen below in Table 1. We do not provide delivery services on Sundays and Public Holidays.
Our delivery fee includes:
- processing of your order
- handling, packing of the products
- packing
- and delivery (including assembly of products) to a location of your choice within Singapore
For self-assembly, do follow AI (assembly instructions) provided, any errors in assembling or not following the AI will result in the warranty being revoked. Commune offers free installation for furniture upon request.
Additional fees will apply for deliveries with no lift access, as seen below:
Weekdays - $60
Weekends - $90
Non-lift accessible level - $15 per item per storey/floor level
*ground level not included
As we deal with different suppliers, items may arrive at different times at our distribution points. As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.
At the point of purchase, the sales personnel will reserve a delivery slot for the customer subject to availability.
Any rescheduling of delivery will have to be done 3 working days in advance or a rescheduling fee will be charged. The rescheduling of delivery will also be subject to availability. (Do note that delivery slots will be limited during peak periods or after-sales events.)
Our in-house deliveries will be scheduled into different timeslots (e.g, 9 am - 12 pm, 1 pm - 5.30 pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm. The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.
All deliveries are planned at the discretion of our logistics provider and as such, we regret that we will not be able to accommodate all timing requests. However, property restrictions made known immediately, when possible, and will be taken into consideration when delivery time slots are planned.
The option of Self Collection is available and can only be done at our Commune Warehouse located at 37 Keppel Road, #03-01, Tanjong Pagar Distripark, Singapore 089064. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.
Delivery timing on an actual day can occasionally be affected due to traffic conditions and unfavorable weather, etc. These are unfortunate but beyond our control. In such cases, the delivery team will make the best effort to notify the customer of any possible delays.
However, we will not be liable for such delays. We kindly ask for your understanding in the matter.
Commune will only be able to allow storage from the point of sale as below:
PRODUCT TYPE & MAX DURATION
MTO (Made-to-order) - 6 Months
Regular Orders - 3 Months
*Promotional - 1 Month
*Products purchased as-is display clearance, or warehouse sales clearance.
If the storage period exceeds the stipulated time, storage charges will be imposed as follows:
ORDER VALUE & STORAGE FEES
< SGD 1000 - SGD 50 monthly per item
> SGD 1000 - 5% of the item price
*rates are not pro-rated and will be charged for the full month
When receiving delivery of the order, the customer or appointed party shall inspect the item(s) and surroundings (home/delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write to enquiries@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days.
In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.
Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.