Warranty
Commune offers a limited warranty that covers structural manufacturing issues for all our products commencing from the date of delivery as below:
Product Type and Warranty Term
Wooden Furniture - 2 Years (Structural)
Sofas - 5 Years (Structural) & 1 Year (Soft Furnishings)
Mattresses - 15 Years
If a problem should arise, please contact us at enquiries@thecommunelife.com with photos and a description of the problem. The original receipt will also need to be produced as part of the warranty requirement.
Should the item be deemed to have a manufacturing defect at Commune’s discretion, Commune will offer the following where applicable:
- Repair or refurbish the defective product
- 1-1 Exchange
- 1-1 exchange with an alternative item, should the item no longer be in production
Damages by using detergents, abrasives, or other harsh cleaning agents
Damages resulting from negligence, abuse, normal wear, and tear, or accidents: including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations, or pet damage
Damage due to wear and tear
The warranty does not apply if the product is used outdoors when it is not intended for outdoor usage
Any product modification not authorized by Commune will void this limited warranty.
Self-Assembled incorrectly
This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase
Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only
This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labor, and transportation charges.
At the point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labor charges and transportation costs (if any) to be covered by the customer
The cost of material components and replacement parts, with all labor charges and transportation costs (if any) to be covered by the customer, should there be manufacturing defects detected after the warranty period
Not used for domestic purposes
Products being shipped or transferred to another location/country.