Terms and Conditions

Q: Natural Variances

Leather Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations, and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars, and insect bites, and other natural skin marks are not considered defects. Wooden Furniture Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in color (shades), pattern (wood grains), and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece. These natural characteristics are what make the furniture we produce individually unique.

All sales orders submitted online are subjected to Commune's acceptance.

Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Commune reserves the right to reject the Sales Order.

Once the online purchase has been made, our customer service associates will contact you regarding delivery.

Commune reserves the right to cancel or terminate the obligation to fulfill any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Commune shall not be liable for such termination or cancellation. In such an event, a full credit refund will be made to the customer.

All prices quoted are inclusive of goods and service tax, unless otherwise stated.

Payment made through the website shall only be through credit card payment unless otherwise stated.

Voucher codes can be utilized for online purchases and will be issued with their own set of conditions which are specific to each version of the code.

All online and in-store purchases made are subject to the same warranty, exchange and return policies.

Leather

Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations, and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars, and insect bites, and other natural skin marks are not considered defects.

Wooden Furniture

Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in color (shades), pattern (wood grains), and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece. These natural characteristics are what make the furniture we produce individually unique.

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfill the order should there be any discrepancies once the delivery order is signed. However, the cancellation policy can still be applied if applicable.

If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@thecommunelife.com

All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items:

Product Value

< SGD 500

> SGD 500

Fees

SGD 50 per product

5% of Product Value

Cancellation policy strictly does not apply to the following non-regular priced products:

Promotional/Discounted Products
Display Pieces

Changes cannot be made to the following items:

Promotional/Discounted Products
Display Pieces
Customized/Made-to-order products (sofas, mattresses, certain models of bedframes, etc)

*Applicable only for regular-priced items

Should you wish to return an item, you can do so within 14 days from the date of delivery with a chargeable restocking fee starting from 25% (e.g. Invoice amount $500, refund would be $375; restocking fee $125). The restocking fee will be subject to the condition of the item at the point of collection.

Please note that the delivery fee is strictly non-refundable.

Returns will not be accepted if the condition is deemed in our reasonable opinion, not limiting, the item is no longer in an acceptable condition due to wear and tear, misuse or due to abnormal usage and such.

The return policy does not apply for the following:

Mattresses
Customized items/orders (inclusive and not limited to special orders, customised upholstery items)
Clearance/Sale Items
Display Items

Please write to us at enquiries@thecommunelife.com for us to facilitate the return. The team will then contact you to schedule the collection.

The refund will be processed in 14 days from the date of collection and credited back through the original mode of payment. Commune reserves the right to change the mode of refund.

We regret that we strictly will not accept any returns after 14 days from the date of delivery.

The management of Commune will extend sales/promotions at their own discretion and we regret that we will not be able to extend the same sale discount/promotion to past orders or extend it after the promotion ends.