Shipping policy

Commune Singapore Shipping Policy

At Commune, we strive to ensure your shopping experience is seamless and enjoyable. We offer reliable and timely delivery of all furniture purchases across Singapore. Please read our Shipping Policy carefully to understand how we handle shipping, delivery charges, and other important information regarding your order.

1. Delivery Schedule & Confirmation

  • Once your order has been confirmed online, our Customer Service representatives will reach out to you within 1 - 3 business days to confirm the delivery date and time.
  • Please ensure that someone is available to receive the delivery on the agreed date and time to avoid any delays.

2. Delivery Charges

  • For purchases below $1,000:
    • Weekday Delivery (Monday to Friday): $60
    • Weekend Delivery (Saturday and Sunday): $90
  • Free Delivery is available for all purchases above $1,000.

3. Delivery Areas

We deliver to all addresses within mainland Singapore. Deliveries to restricted areas, such as Jurong Island, Sentosa Island, and military zones, may incur additional charges or have specific restrictions. Please contact our customer service for more information if you reside in these areas.

4. Delivery Timing

  • Deliveries will be made within 9 AM to 6 PM on the agreed date.
  • We currently do not provide deliveries on public holidays.

5. Additional Delivery Information

  • If there is no one available to receive the order at the confirmed delivery date and time, a re-delivery fee of $60 will apply.
  • Any changes to the delivery schedule should be communicated to our Customer Service at least 48 hours in advance.

6. Restrictions & Considerations

  • HDB Lift Access Restrictions: If the delivery address is in a high-rise building (such as HDB flats) and there is no lift access, additional charges may apply for manual handling. We will inform you of these costs before proceeding with the delivery.
  • Product Dimensions & Access Routes: Please ensure that the furniture purchased can fit through access points such as doors, staircases, or hallways. If the items are unable to fit, alternative solutions may need to be arranged at the customer’s expense.

7. Legal & Regulatory Considerations

In accordance with Singapore law:

  • Customs Restrictions: All items are for delivery within Singapore only. We do not ship to international locations from our Singapore store.
  • Consumer Protection Laws: Under the Consumer Protection (Fair Trading) Act (CPFTA), customers are entitled to certain protections. Should there be any issues with your delivery, please reach out to our Customer Service within 14 days for support.

8. Order Cancellations & Refunds

  • If an order is canceled before the delivery is scheduled, please refer to our Returns & Cancellation Policy for refund eligibility.
  • Orders that have already been dispatched are not eligible for cancellation.